Camera not found or not reachable
Local Network permission, Wi-Fi isolation, subnets, ports, VPNs and blocked discovery.
Check these in order
- 01Confirm the camera is powered and reachable in its own app or web page.
- 02Turn on Local Network permission for SecureEyes in system settings.
- 03Make sure the device and camera are on the same LAN. Guest Wi-Fi and AP isolation block device-to-device traffic.
- 04Disconnect any VPN for a moment. Its route may be winning over your camera network.
- 05Check the ONVIF and RTSP ports. "Connection refused" means the address answered but nothing is listening on that port.
- 06If multicast is blocked, add by IP or run a subnet scan.
Codes you might see
- SE-NET-001: check power, cabling, Wi-Fi and the address.
- SE-NET-004: Local Network permission is off.
- SE-NET-005: the camera is on a different subnet.
- SE-NET-006: a VPN or firewall rule is blocking the route.
- SE-SCAN-003: the network blocks discovery. Add by IP instead.