Help for the app
Connect your first camera
Get the app and your camera on the same network, then let discovery find it or type the address in.
Will my camera work?
SecureEyes works with local ONVIF Profile S or T cameras that stream H.264 or H.265 over RTSP. It isn't a brand list.
Protocols and video formats
What the app uses for discovery, live video, login, camera controls and dense grids.
Tapo, Hikvision, Reolink and generic cameras
Ports, local-account quirks and the settings that cause most failed connections.
Camera not found or not reachable
Local Network permission, Wi-Fi isolation, subnets, ports, VPNs and blocked discovery.
Video won't play or keeps stopping
Bad paths, unsupported formats, session limits, bandwidth, long keyframes and decoder glitches.
Look up a SecureEyes error code
Every error has a permanent code. Search it here to jump to the right fix.
How on-device events work
Motion turns into a captioned event without a single frame leaving your device.
Move or sync your setup privately
Encrypted transfer for a one-time copy, or private sync for ongoing changes on paid plans.
Free, Standard and Pro explained
Pick by camera count and reach: three cameras free, a 16-camera wall on Standard, unlimited on Pro.
Moving a camera, and turning its light on
Pan, tilt and zoom, spotlights, night vision and why a control is missing on one camera and present on another.
Set up a Hub from the app
Scan the code on the Hub's screen with SecureEyes on the device that has Pro. The app claims the Hub and activates Pro for it.
Add a phone or tablet to your Hub
A device that already uses the Hub shows a code, and the new one scans it. Every device joins as an admin.
Open the Hub's web page, or sign a browser in
Open Hub admin opens the page on this device, already signed in. Sign in a browser signs in another computer by scanning its screen.
Reset your Hub from the app
Wipe the Hub to new, for a fresh start or a new owner. The app says exactly what goes before it does anything.
Hubs on your Pro plan
One Pro purchase covers 3 Hubs. See them, and free a seat, on the device that bought Pro.
When your Hub is blocked
A Hub with no valid licence stops serving and recording. The app says why and what to do, and plays the cameras it can reach directly.