Contact

Get in touch.

Stuck on a camera, found something that works (or doesn't), or just have a question? Email us. A few details up front means we can usually answer in one reply.

We reply within 1 to 2 business days.

Support01

Camera won't connect?

Send us the SE error code, the camera model and firmware, and what you've tried so far. Leave the camera password out.

[email protected]
Compatibility02

Tested a camera?

Tell us the brand, exact model, firmware version, and whether local ONVIF or RTSP worked. Reports from real hardware go straight into the compatibility guide.

[email protected]
Everything else03

Press, partnerships, ideas.

Feedback, media questions, or anything that doesn't fit the other two. We read everything.

[email protected]
Before you write

Check the Knowledge Base first.

Setup guides, notes on specific brands, protocol details and an entry for every SE error code. Most connection problems are covered there.

Search the Knowledge Base
For support requests, include
  1. 01
    The error codeThe full SE code shown in the app, for example SE-NET-005.
  2. 02
    Camera detailsBrand, exact model, firmware version, and whether it's wired or Wi-Fi.
  3. 03
    What you triedDiscovery, add by IP, ports you changed, any settings you toggled.
Please don't send passwords, or an RTSP URL with the password in it.