Help for the Hub
How much disk and what box do I need?
Work out the storage, the memory and the machine from how many cameras you have and how long you want to keep them.
What is the SecureEyes Hub?
An always-on machine in your home that pulls each camera once, records to a disk you own, and lets you reach the house from anywhere. It needs a Pro licence.
Recording and clips on the Hub
How continuous recording works, what a clip is, and why a saved moment does not cost you a second recording.
Set up a new Hub
Install it, then scan the code on its screen or its web page with SecureEyes on the device that has Pro. The app claims the Hub and activates it.
Sign in to the Hub's web page
The page shows a QR. Scan it with SecureEyes on a phone or tablet that already uses the Hub, and the browser signs itself in. Nothing to type.
Who can use your Hub
Every device paired with the Hub is an admin: phones, tablets, Macs and signed-in browsers. Add and remove them on the Devices page.
Reset a Hub to new
A reset wipes everything on the Hub, its identity too, and it starts again unclaimed. Do it from the web page, the app, or the Hub's own terminal.
How the Hub's licence works
The app activates the Hub's licence over the internet. The Hub renews it by itself about once a day. One Pro purchase covers 3 Hubs.
When the Hub is blocked
A Hub that has an owner and no valid licence stops serving and recording, and says why. Nothing is deleted. Each cause has its own code, SE-STA-028 to SE-STA-032, and its own fix.
No device that used the Hub is left
SE-STA-002 on every claim. The Hub stays claimed and will not show its setup code again. Sign in from the Hub's own machine and pair a phone, or reset it.
Look up a Hub error code
Every Hub error has a permanent SE-STA code. Find yours here, then search for it to reach the fix.