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When your Hub is blocked

A Hub with no valid licence stops serving and recording. The app says why and what to do, and plays the cameras it can reach directly.

What you see

The Hub page in Settings shows a banner with the reason, what to do, and a Check now button.

Reasons and fixes

  • Activate Pro for this Hub: open SecureEyes on the device that bought Pro and set this Hub up.
  • This Hub needs the internet to check its licence: connect it to the internet, or open SecureEyes on the phone that bought Pro while it is on the same network.
  • This Hub's Pro plan has ended: renew Pro in the SecureEyes app.
  • This Hub's Pro purchase was refunded: buy Pro in the SecureEyes app.
  • This Hub was removed from its Pro plan: activate it again in the SecureEyes app. It needs a free seat.

After you fix it

  1. 01Go to Settings, then Hub.
  2. 02Tap Check now. The Hub asks the licence server straight away instead of waiting.

Your cameras meanwhile

Nothing on the Hub is deleted. Cameras this device can reach directly keep playing in the app. Cameras whose passwords live only on the Hub cannot play until it is unblocked. Recordings already on the Hub still play and export.

The same job in the Hub docs
When the Hub is blocked

A Hub that has an owner and no valid licence stops serving and recording, and says why. Nothing is deleted. Each cause has its own code, SE-STA-028 to SE-STA-032, and its own fix.

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