SE-NET-003: Connection refused
Something at the camera's address answered and refused the connection on the port SecureEyes used. The catalogue reads this as a wrong port number.
What it says
SE-NET-003: Connection refused. Check the ONVIF and RTSP port numbers for this camera.
Where you see it
On the Live stage (full screen shows no code), the camera's panel reads "<camera> is not responding" with the badge OFFLINE ("Loading <camera>" while a camera that has never played is still being tried), and an amber line under it ends with "Error SE-NET-003". The same failure is the subtitle of the connection row in the camera's settings under Connection & Access, and on a Mac wall window the tile shows NO SIGNAL or RECONNECTING with the bare code under it. It also comes as an error message after a camera action whose failure the app reads this way: Run test and Reboot under Maintenance, Check Again, Fetch Thumbnail, the Change OSD name switch, and Light on Live.
What to do
- 01Open the camera's settings: in Live, select the camera, choose Settings under the picture, then Advanced Settings. A camera saved with no stream shows Fix This Camera in place of the picture, which opens the same page.
- 02Choose Connection & Access.
- 03Under ONVIF port, choose Set Port, type the port the camera answers ONVIF on, and choose Save. Leave the field empty to go back to automatic.
- 04If the camera streams on a different RTSP port, set it under Stream profile with Enter Manually: type the RTSP port with the stream paths and choose Apply and Reconnect.
- 05Back on Live, when the panel reads "<camera> is not responding", choose Retry Now. While it reads "Loading <camera>" it is still retrying on its own and has no buttons.