SE-SCAN-001: No cameras responded
The scan ran and no device answered on any network it looked at. The cameras are usually fine: something stands between this device and them.
What it says
SE-SCAN-001: No cameras responded. Check that SecureEyes has Local Network access, and that you are on the cameras' Wi-Fi.
Where you see it
On Scan results, when a scan finishes and nothing answered at all, neither the discovery message nor any address in the ranges swept: a box above the results, in place of "No new devices", with the title, the hint, "Error SE-SCAN-001" and a line that a guest network, or client isolation (AP isolation) in the router, keeps devices from seeing each other.
What to do
- Check Local Network access. On iPhone and iPad: Settings > Privacy & Security > Local Network > SecureEyes. On a Mac with macOS 15 or later: System Settings > Privacy & Security > Local Network.
- Check that this device is on the cameras' network, not a guest network.
- If this device and the cameras share one Wi-Fi, check whether the router's AP isolation (client isolation) is on, and turn it off for that network.
- Check that the cameras are powered on and fully started, then choose Scan Again.
- If you know a camera's address, choose Add, then Add by IP address.
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