SE-STA-016: The hub is paired and not answering
This device is paired with the Hub and cannot reach it right now. A Hub that has power and is only unreachable from here keeps working on its own; it records only while it holds a valid licence.
What it says
SE-STA-016: the hub is paired and not answering
Where you see it
In the app, under More > Hub: the page is titled "The Hub is not answering" and its text ends with (SE-STA-016). The Hub never sends it; it is the app's word for a paired Hub that does not answer.
What to do
- 01Check that the Hub has power and is connected to the network.
- 02Check that this device is on the same network as the Hub. Away from home the app reaches the Hub only through a relay, and a Hub has none unless one is configured: then Watch away from home says "This Hub has no relay configured, so there is nowhere to keep a line open to." and its switch cannot be turned on.
- 03In the app, choose Try again on the Hub page.
- 04Choose Open the Hub's page (shown when the app knows the Hub's address) to see whether it answers in a browser.