SE-STA-027: Retention eviction is paused because the licence has ended
The Hub's licence has ended, so it has stopped recording, and it has also stopped deleting old footage to make room. Nothing already recorded is deleted while it stays that way. The Hub's own sentence also says it renews its licence when connected to the internet. A Hub with no licence server set (the default) cannot; only the app renews it.
What it says
SE-STA-027: retention eviction is paused because the licence has ended; nothing already recorded is deleted while it stays that way
Where you see it
On the Hub's web page under Overview > NEEDS ATTENTION: "Retention is not deleting anything", with the code, the reason and Open storage. The Hub logs it when retention first pauses. Only on a Hub whose licence has ended or been revoked.
What to do
- 01Activating a Hub needs SecureEyes on a device that holds a Pro purchase: the app presents that purchase to the licence server, which issues the Hub's licence. A device without a Pro purchase cannot activate it.
- 02On that device, open SecureEyes while it is on the same network as the Hub. If that device is not paired with the Hub, pair it first (see Add a phone or tablet to your Hub).
- 03Choose More, then Hub. Opening this page asks for the Hub's licence by itself, and a success says "Hub licensed. Pro is on that box now."
- 04To ask again, choose Check again under THIS DEVICE. Check now on the Licence row asks the Hub's own licence server instead; a Hub without one (the default) answers "The Hub could not check its licence".