SE-STA-031: Blocked
The Hub has an owner and no valid licence, so it is blocked: it serves no live view, records nothing and takes no changes to cameras or walls. It deletes nothing, footage already recorded still plays, and the app keeps playing the cameras it can reach directly. This cause: at a check-in, the licence server said the Pro purchase was refunded.
Where you see it
On the Hub's web page, first under Overview > NEEDS ATTENTION: "This Hub's Pro purchase was refunded", then "Buy Pro in the SecureEyes app.", the code, and Open licence; the Settings > Licence tab shows it under Server says. On a screen plugged into the Hub: the headline, the cure and "SE-STA-031 · Nothing on this Hub has been deleted." In the app, under More > Hub: a banner with the headline and cure.
What to do
- Buy Pro again in the SecureEyes app, on a device paired with the Hub.
- Open More > Hub on the Hub's network: the app activates the Hub with the new purchase.
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