Updated

SE-STA-032: Blocked

The Hub has an owner and no valid licence, so it is blocked: it serves no live view, records nothing and takes no changes to cameras or walls. It deletes nothing, footage already recorded still plays, and the app keeps playing the cameras it can reach directly. This cause: at a check-in, the licence server said the Hub's seat was freed under Hubs on your Pro plan.

What it says

SE-STA-032: blocked: this hub was removed from its Pro plan

Where you see it

On the Hub's web page, first under Overview > NEEDS ATTENTION: "This Hub was removed from its Pro plan", then "Activate it again in the SecureEyes app. It needs a free seat.", the code, and Open licence; the Settings > Licence tab shows it under Server says. On a screen plugged into the Hub: the headline, the cure and "SE-STA-032 · Nothing on this Hub has been deleted." In the app, under More > Hub: a banner with the headline and cure.

What to do

  1. On the device that holds the Pro purchase, check More > About > Hubs on your Pro plan has a free seat, and Remove a Hub you no longer use if not.
  2. Open More > Hub on this Hub's network: the app activates it again.
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