SE-STA-025: Remote access refused
The Hub has no valid Pro licence, so it will not start remote access or continuous recording. This code covers only those two. A Hub that has an owner and no valid licence is also blocked (SE-STA-028 or SE-STA-029), which stops live view as well. The Hub's own sentence also says it renews its licence when connected to the internet. A Hub with no licence server set (the default) cannot; only the app renews it.
What it says
SE-STA-025: remote access refused: it is a Pro capability and this hub holds no valid Pro licence. Viewing on your own network is unaffected
Where you see it
On the Hub's web page under Overview > NEEDS ATTENTION: "remote access and continuous recording are off on this Hub" (or one of the two), with the code, the reason and Open licence. The Hub's log carries it for remote access too.
What to do
- 01Activating a Hub needs SecureEyes on a device that holds a Pro purchase: the app presents that purchase to the licence server, which issues the Hub's licence. A device without a Pro purchase cannot activate it.
- 02On that device, open SecureEyes while it is on the same network as the Hub. If that device is not paired with the Hub, pair it first (see Add a phone or tablet to your Hub).
- 03Choose More, then Hub. Opening this page asks for the Hub's licence by itself, and a success says "Hub licensed. Pro is on that box now."
- 04To ask again, choose Check again under THIS DEVICE. Check now on the Licence row asks the Hub's own licence server instead; a Hub without one (the default) answers "The Hub could not check its licence".