SE-STA-028: Blocked
The Hub has an owner and no valid licence, so it is blocked: it serves no live view, records nothing and takes no changes to cameras or walls. It deletes nothing, footage already recorded still plays, and the app keeps playing the cameras it can reach directly. This cause: the Hub has an owner and Pro was never activated for it.
What it says
SE-STA-028: blocked: Pro has not been activated for this hub
Where you see it
On the Hub's web page, first under Overview > NEEDS ATTENTION: "Activate Pro for this Hub", then "Open SecureEyes on the device that bought Pro and set this Hub up. Nothing on this Hub has been deleted.", the code, and Open licence. On a screen plugged into the Hub: the headline, the cure and "SE-STA-028 · Nothing on this Hub has been deleted." In the app, under More > Hub: a banner with the headline and cure, and a Licence row showing SE-STA-028 with Check now. The Hub logs "blocked: Activate Pro for this Hub (SE-STA-028)".
What to do
- 01Activating a Hub needs SecureEyes on a device that holds a Pro purchase: the app presents that purchase to the licence server, which issues the Hub's licence. A device without a Pro purchase cannot activate it.
- 02On that device, open SecureEyes while it is on the same network as the Hub. If that device is not paired with the Hub, pair it first (see Add a phone or tablet to your Hub).
- 03Choose More, then Hub. Opening this page asks for the Hub's licence by itself, and a success says "Hub licensed. Pro is on that box now."
- 04To ask again, choose Check again under THIS DEVICE. Check now on the Licence row asks the Hub's own licence server instead; a Hub without one (the default) answers "The Hub could not check its licence".