Hikvision and HiWatch cameras

Before you add it

These menus are in the camera's own web page. They are Hikvision's, and they can differ by model and firmware.

1. 01If the camera is new, finish its own first-time setup. Those steps are Hikvision's.
2. 02Turn on ONVIF: Configuration > Network > Advanced Settings > Integration Protocol. It is off by default.
3. 03On the same page, add an ONVIF user. The web admin account does not sign in over ONVIF.
4. 04In SecureEyes, add the camera and sign in with the ONVIF user. See Connect your first camera.

• A camera that got no address from your router uses 192.168.1.64.

Ports and stream paths

• ONVIF: SecureEyes looks on your default ONVIF port first, then on 80, 8899, 8000, 8080, 5000 and 2020. The tested camera answers on 80.
• SecureEyes treats a camera as Hikvision when the maker or model name it reports over ONVIF contains Hikvision or HiWatch. It then uses /Streaming/Channels/101 for the main stream and /Streaming/Channels/102 for the substream. A camera that reports more than one lens over ONVIF gets the streams it reports instead.
• The tested camera reports DS-2DE2C400IG-W-W as both its maker and its model, so when SecureEyes finds its streams by itself it uses the streams the camera reports over ONVIF. SecureEyes' camera list knows that model name, so the camera is still paired with Hikvision's own controls.
• RTSP: SecureEyes builds the paths above on port 554. If the camera serves RTSP on another port, set it for that camera: Connection & Access > Stream profile > Enter Manually > RTSP port.
• To type other paths, see Choose a camera's stream, or set its stream paths.

What SecureEyes controls

• The spotlight and the microphone go through Hikvision's own interface. That control is built, and not yet tested on a real camera.
• SecureEyes keeps one username and password per camera. Hikvision's ONVIF user and its web account are separate, so with the ONVIF user saved, a control that goes through Hikvision's own interface may be refused.
• If Hikvision's own interface does not answer with the spotlight's state, the Light button on Live switches night vision over ONVIF instead, when the camera offers it. See Move a camera and turn its light on.
• The tested camera pans and tilts, but over ONVIF it reports no pan and tilt configuration, so Pan & Zoom stays dimmed. Whether a camera setting hides it is not known.
• Sound: audio is off on the tested camera. Turn it on in the camera's own settings. Then, on the camera's settings page in SecureEyes, open Maintenance and choose Check Again in the Check camera features row. Hearing it in SecureEyes afterwards is not tested yet.

What we tested

These results were read from a SecureEyes Hub on 25 Sep 2026, not from a test with the app on its own.

• Hikvision DS-2DE2C400IWG/W, firmware V5.3.8 build 260123. The firmware reports DS-2DE2C400IG-W-W as both its maker and its model.
• WS-Discovery finds it, with a stable identity.
• The Hub probed it on 11 Sep 2026 and runs it on the Hikvision paths (/Streaming/Channels/101 and /102).
• Live video and the substream work.
• ONVIF motion events arrive, with motion boxes (25 Sep 2026).
• The Hub has recorded it continuously since 11 Sep 2026.

Not tested yet

• H.265: the probe could not check it.
• The spotlight and the microphone through Hikvision's own interface.
• Writing the camera's name into its picture (Change OSD name). On Hikvision this goes over ONVIF.
• Changing the camera's encoder settings from SecureEyes.
• This camera with the app on its own, without a Hub.