Contact support and report a problem
Copy the exact error from a camera, then email support from About. What to send, what to leave out, and what happens when no mail app opens.
Copy the error from the camera
- On Live, open the camera. When its panel reads CANNOT OPEN STREAM, choose Copy Details.
- Stream details copied confirms it. It copies the camera's name, address, state, error code and reason, the stream address with the password removed, and the transport.
- Copy Details is on a CANNOT OPEN STREAM panel on Live only. An OFFLINE camera has none, and neither has full screen or a wall.
- For any camera, its settings page has About This Camera, Copy Details: its name, address, make, model and firmware.
- In an error message, choose the code chip marked Copy.
Send the report
- Choose More, then About.
- Under Help & legal, choose Report a problem. Your mail app opens an email to support@secureeyes.app with the app version, the platform and playback counters filled in.
- Paste the details, say what happened and what you tried, and send.
- On a Mac, Help > Report a Problem… does the same.
- Contact support (on a Mac, Help > Contact Support) opens a plain email to the same address.
If no mail app opens
SecureEyes says No mail app opened and Write to us at support@secureeyes.app from any mail app you use. Choose Copy Address to copy the address. Copied confirms it.
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