Restart a camera from SecureEyes
Send a reboot to a camera from its settings page when its video stays stuck. The camera is offline for a minute or two while it restarts.
Before you restart it
A restart stops the camera's video for one or two minutes, for SecureEyes and for anything else recording it, such as a Hub. Try Reconnect in Quick camera settings first: it reopens only SecureEyes' own stream.
SecureEyes signs in to the camera with the sign-in saved on this device. For a camera in a location with a Hub, the Hub sends the reboot.
Restart the camera
- On Live, choose the camera, then Settings under the picture.
- Choose Advanced Settings.
- Choose Maintenance (Checks, reboot and troubleshooting). On iPad and Mac it is in the list on the left.
- Find Reboot camera and choose Reboot.
- Read Reboot (camera name)?: The camera will be offline for one or two minutes while it restarts. Choose Reboot, or Cancel.
- The button reads Sending… while it works. Reboot sent confirms it.
- Reboot beside Re-detect at the top of the camera's settings page does the same.
- If the picture has not come back after two minutes, choose Reconnect in Quick camera settings.
If it does not restart
- Camera did not accept the reboot (SE-ONVF-012): the camera refused. It may not allow a restart over the network. Restart it from its own app or web page, or at its power supply.
- Sign-in rejected (SE-AUTH-001): fix the camera's sign-in first. See Update a camera's username and password.
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