Ayuda para la app
SecureEyes en iPhone, iPad y Mac.
/
Primeros pasos
- Conecta tu primera cámaraElige “Añadir” y luego “Escanear la red” o “Añadir por dirección IP”. SecureEyes se comunica directamente con la cámara en tu red.
- Ver cámaras ONVIF y RTSP en iPhone y iPadMira tus cámaras IP en iPhone y iPad por tu propio Wi-Fi con SecureEyes. Busca cámaras ONVIF o agrega una por su dirección. Sin cuenta, sin necesidad de la nube.
- Ver cámaras RTSP y ONVIF en la MacSecureEyes reproduce cámaras RTSP y ONVIF en la Mac por tu propia red: una cámara, o un muro de hasta 16 en su propia ventana en cualquier pantalla.
Marcas de cámaras
- Generic and white-label cameras InglésWhat SecureEyes does with any ONVIF or RTSP camera, the other brands it knows the stream paths for, and where each tested brand has its own guide.
- Cámaras Hikvision y HiWatchActiva ONVIF y agrega un usuario ONVIF en la cámara, y luego agrégala a SecureEyes. Qué hace SecureEyes con una cámara Hikvision y qué probamos.
- Cámaras ReolinkActiva ONVIF y agrega un usuario en la cámara, y luego agrega la cámara a SecureEyes. Rutas de transmisión, el segundo lente de una TrackMix y qué probamos.
- Cámaras Dahua, Amcrest y LorexAgrega a SecureEyes una cámara de la familia Dahua: las rutas de transmisión, los dos lentes de un modelo de doble lente, el interruptor de audio en la cámara y qué probamos.
- Cámaras TP-Link Tapo y VIGICrea una Camera Account en la app Tapo y luego agrega la cámara a SecureEyes. Las rutas de transmisión, la solución a los destellos verdes y qué probamos.
- URL RTSP para Hikvision, Reolink, Dahua y TapoLas rutas de transmisión RTSP que usa SecureEyes para cámaras Hikvision, Reolink, Dahua, Amcrest, Lorex, Tapo, Axis y Uniview, con los puertos que encontramos en cada una.
- Una app para cámaras IP de distintas marcasHikvision, Reolink, Dahua, Tapo y cualquier otra cámara ONVIF o RTSP en un solo muro en SecureEyes, en iPhone, iPad y Mac, sin una app por marca.
Cámaras
- Change a camera's name, location or address InglésOpen a camera's settings, then rename it, move it to another location, or follow it to a new IP address.
- Update a camera's username and password InglésChange the sign-in SecureEyes uses for a camera after its password changes, or after it was added with the wrong one.
- Choose a camera's stream, or set its stream paths InglésPick main or sub for one camera, ask the camera again, test known settings, or type its RTSP paths and ports.
- Remove a camera InglésRemove one camera, every camera in a location, or copies of a camera saved twice.
- Restart a camera from SecureEyes InglésSend a reboot to a camera from its settings page when its video stays stuck. The camera is offline for a minute or two while it restarts.
Vista en vivo
- Watch your cameras live InglésFind the Live tab on iPhone, iPad and Mac, switch between cameras, and use the controls under the picture.
- Open a camera full screen InglésWatch one camera edge to edge, switch its stream, take a snapshot and move to the next camera.
- Choose the main stream or the substream InglésSet which stream each camera plays, for this view or for good, and the app-wide default.
- Listen to a camera InglésTurn a camera's sound on and off on Live and in full screen, and find out why you hear nothing.
- Take a snapshot and save it to Photos InglésSave a still from a live camera into SecureEyes, then share it or copy it to Photos when you choose.
- Show all your cameras on a wall InglésOn iPhone and iPad, open every camera at once in full screen, page through them, and rearrange the tiles.
- Choose a wall layout InglésPick how many cameras a wall shows at once, and which layouts each plan includes.
- Group cameras into locations InglésCreate locations such as home or office, move cameras into them, switch Live between them, and delete a location you no longer need. Cameras in a second place need a Hub there.
- When a location says "Not here" or "Off on this device" InglésWith two or more locations, SecureEyes does not open the cameras of a place this device is shown to be away from. You can also switch a location off on one device.
- Give a second lens its own tile InglésShow each lens of a multi-lens camera as its own tile on Live and on your walls.
- Move a camera and turn its light on InglésPan, tilt and zoom a camera, recall its presets, switch its light or microphone, and find out why a control is dimmed.
- Put walls on your Mac displays InglésOn a Mac, arrange your cameras into walls in All Streams and open each wall in its own window on any display.
- Mac menu bar and keyboard shortcuts InglésWhat each SecureEyes menu does on a Mac, and the keys that go with them.
Eventos e IA
- How on-device events work InglésHow SecureEyes turns motion into a captioned picture in Events on your own device, and what it needs to do it.
- Turn motion detection on or off InglésSwitch motion watching on or off for all cameras or for one camera, and choose how one camera detects motion.
- Browse and delete events InglésFind an event by day, type and hour, open it, and delete one frame, an hour or everything.
- Set up event notifications InglésTurn notifications on, choose which detections and cameras alert you, choose banners or only a count on the app icon, and what to expect when one arrives.
- Snooze a camera's alerts InglésSilence one camera for 15 minutes, an hour or until tomorrow morning. Its events are still recorded, and its alerts come back on their own.
- Choose how long events are kept InglésSet the picture size, how many days events are kept and how much space events and clips may use, for all cameras or one.
Clips y grabación
- Record a clip from Live InglésRecord video from a camera while you watch it, and find the clip in Clips.
- Record a clip automatically on motion InglésHave chosen cameras save a clip, from a few seconds before the motion, each time they capture an event.
- Play, save and delete clips InglésFind your recordings in Clips, play them, save or share them, delete them, and set how long they are kept.
Compatibilidad
Solución de problemas
- Cámara no encontrada o no accesibleUn escaneo que no encuentra nada y por qué, una cámara en otra red, el acceso a la red local, una dirección que cambió y los códigos que puedes ver.
- A camera says it is not responding or has no stream InglésWhat each camera tile state means on Live, and the button that fixes it.
- Video won't play or keeps stopping InglésRead the state on the picture, use the button SecureEyes offers, and fix the cause on the camera or in its settings.
- Sign-in rejected with the right password InglésMany cameras keep a separate account for apps. Create it on the camera, update the sign-in in SecureEyes, and wait out a lockout.
- Why is my Events tab empty? InglésEvents fill only when something watches for motion. Turn on Watch for motion, check Detect motion on each camera, and know what Free captures.
- Why is the time in the picture wrong? InglésThe time drawn on a camera's picture comes from the camera's own clock. Events, clips and Hub footage use this device's or the Hub's clock. SecureEyes warns when a camera is 30 seconds or more off, and Standard and Pro set every camera's clock in one press.
- Contact support and report a problem InglésCopy the exact error from a camera, then email support from About. What to send, what to leave out, and what happens when no mail app opens.
- Look up a SecureEyes error code InglésEvery SecureEyes error code, what its title means, and what to do about it.
Privacidad y sincronización
- Save or share a snapshot, event or clip InglésNothing goes to Photos by itself. How to take a snapshot, and how to save or share a picture or a clip when you choose to.
- Move your setup to another device InglésCopy your cameras, locations and saved sign-ins to another device with an encrypted code. Standard and Pro.
- Keep your devices in sync with iCloud InglésStandard and Pro keep cameras, locations and shared settings in step across your devices, through your own iCloud account.
- (device name) owns the camera list InglésA device that follows the capture device cannot change cameras. Why the message appears, how to make this device the capture device, and what to do.
- Lock SecureEyes with Face ID, Touch ID or your passcode InglésStandard and Pro can require Face ID, Touch ID or the device passcode before SecureEyes shows your cameras.
Ajustes
- Find your way around Settings InglésHow to open Settings on iPhone, iPad and Mac, and what each section holds.
- Change the language or theme InglésChoose the language SecureEyes uses and whether it is light or dark, on this device.
- Reset SecureEyes on this device InglésRemove every camera, password, event, clip and setting from this device. Your purchase is kept.
Planes
- Free, Standard and Pro explained InglésWhat each plan unlocks, exactly as the app enforces it: 3 cameras on Free, 16 on Standard, no limit on Pro.
- Buy a plan or restore a purchase InglésOpen the plan sheet, buy Standard or Pro, bring an earlier purchase to this device, or stop a subscription.
- When your plan changes or a subscription lapses InglésNothing is deleted. What keeps working, what locks, and how to choose which cameras stay live.
- When you reach your plan's camera limit InglésFree covers 3 cameras and Standard 16. What adding past the limit does, and what never happens to cameras you already have.
Tu Hub
- Set up a Hub from the app InglésClaim a new Hub with SecureEyes on a device that has Pro: scan the code on its screen, type it, or claim it from the list of Hubs on your network.
- Add a phone or tablet to your Hub InglésA device that uses the Hub shows a one-time code and the new device scans it. Every paired device is an admin, and any of them can remove another.
- "This device is already paired with that Hub" InglésYou scanned a code for a Hub this device still holds a key for. From SecureEyes 1.2, the app reconnects to that Hub instead of stopping. On an older app, how to pair again.
- Open the Hub's web page, or sign a browser in InglésOpen Hub admin opens the Hub's page on this device, already signed in. Sign in a browser signs another computer in when you scan the code on its screen.
- Watch back footage from your Hub InglésPlay what your Hub recorded for a camera, jump to motion, and save a frame or a clip.
- Watch your cameras away from home InglésWith a Pro Hub, turn on Watch away from home while you are at home. The Hub keeps a line open outward to the SecureEyes relay, sealed end to end, and the app reaches the Hub through it when you are out. A second switch lets a phone turn it on from anywhere.
- Reset your Hub from the app InglésWipe the Hub to new, for a fresh start or a new owner. The app lists what goes before anything happens.
- Hubs on your Pro plan InglésOne Pro purchase activates up to 3 Hubs. See them, and free a seat, on a device that holds the purchase.
- When your Hub is blocked InglésA Hub that has an owner and no valid licence stops serving live view and recording. The app says why, what to do, and the error code.
- When the app cannot reach your Hub InglésWhat the Hub page shows when the Hub does not answer, or when something else answers in its place, and what to do.
- Why this device left its Hub InglésWhen this device's plan is confirmed below Pro, it unpairs from its Hub by itself and says so. Nothing on the Hub is deleted.