مساعدة التطبيق
SecureEyes على iPhone وiPad وMac.
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البدء
- اربط كاميرتك الأولىاختر «إضافة»، ثم «فحص الشبكة» أو «الإضافة بعنوان IP». يتصل SecureEyes بالكاميرا مباشرةً عبر شبكتك.
- شاهد كاميرات ONVIF وRTSP على iPhone وiPadشاهد كاميرات IP على iPhone وiPad عبر شبكة Wi-Fi لديك مع SecureEyes. افحص الشبكة بحثًا عن كاميرات ONVIF أو أضف كاميرا بعنوانها. بلا حساب، ولا حاجة إلى السحابة.
- شاهد كاميرات RTSP وONVIF على Macيشغّل SecureEyes كاميرات RTSP وONVIF على Mac عبر شبكتك: كاميرا واحدة، أو جدارًا يضم حتى 16 كاميرا في نافذته الخاصة على أي شاشة.
علامات الكاميرات التجارية
- Generic and white-label cameras بالإنجليزيةWhat SecureEyes does with any ONVIF or RTSP camera, the other brands it knows the stream paths for, and where each tested brand has its own guide.
- كاميرات Hikvision وHiWatchفعّل ONVIF وأضف مستخدم ONVIF على الكاميرا، ثم أضفها إلى SecureEyes. ما يفعله SecureEyes مع كاميرا Hikvision، وما اختبرناه.
- كاميرات Reolinkفعّل ONVIF وأضف مستخدمًا على الكاميرا، ثم أضف الكاميرا إلى SecureEyes. مسارات البث، والعدسة الثانية في TrackMix، وما اختبرناه.
- كاميرات Dahua وAmcrest وLorexأضف كاميرا من عائلة Dahua إلى SecureEyes: مسارات البث، والعدستان في الطراز ذي العدستين، ومفتاح الصوت في الكاميرا، وما اختبرناه.
- كاميرات TP-Link Tapo وVIGIأنشئ حساب كاميرا (Camera Account) في تطبيق Tapo، ثم أضف الكاميرا إلى SecureEyes. مسارات البث، وحل الومضات الخضراء، وما اختبرناه.
- عناوين RTSP لكاميرات Hikvision وReolink وDahua وTapoمسارات بث RTSP التي يستخدمها SecureEyes لكاميرات Hikvision وReolink وDahua وAmcrest وLorex وTapo وAxis وUniview، مع المنافذ التي وجدناها في كل منها.
- تطبيق واحد لكاميرات IP من علامات تجارية مختلفةكاميرات Hikvision وReolink وDahua وTapo وأي كاميرا ONVIF أو RTSP أخرى على جدار واحد في SecureEyes، على iPhone وiPad وMac، بلا تطبيق لكل علامة تجارية.
الكاميرات
- Change a camera's name, location or address بالإنجليزيةOpen a camera's settings, then rename it, move it to another location, or follow it to a new IP address.
- Update a camera's username and password بالإنجليزيةChange the sign-in SecureEyes uses for a camera after its password changes, or after it was added with the wrong one.
- Choose a camera's stream, or set its stream paths بالإنجليزيةPick main or sub for one camera, ask the camera again, test known settings, or type its RTSP paths and ports.
- Remove a camera بالإنجليزيةRemove one camera, every camera in a location, or copies of a camera saved twice.
- Restart a camera from SecureEyes بالإنجليزيةSend a reboot to a camera from its settings page when its video stays stuck. The camera is offline for a minute or two while it restarts.
العرض المباشر
- Watch your cameras live بالإنجليزيةFind the Live tab on iPhone, iPad and Mac, switch between cameras, and use the controls under the picture.
- Open a camera full screen بالإنجليزيةWatch one camera edge to edge, switch its stream, take a snapshot and move to the next camera.
- Choose the main stream or the substream بالإنجليزيةSet which stream each camera plays, for this view or for good, and the app-wide default.
- Listen to a camera بالإنجليزيةTurn a camera's sound on and off on Live and in full screen, and find out why you hear nothing.
- Take a snapshot and save it to Photos بالإنجليزيةSave a still from a live camera into SecureEyes, then share it or copy it to Photos when you choose.
- Show all your cameras on a wall بالإنجليزيةOn iPhone and iPad, open every camera at once in full screen, page through them, and rearrange the tiles.
- Choose a wall layout بالإنجليزيةPick how many cameras a wall shows at once, and which layouts each plan includes.
- Group cameras into locations بالإنجليزيةCreate locations such as home or office, move cameras into them, switch Live between them, and delete a location you no longer need. Cameras in a second place need a Hub there.
- When a location says "Not here" or "Off on this device" بالإنجليزيةWith two or more locations, SecureEyes does not open the cameras of a place this device is shown to be away from. You can also switch a location off on one device.
- Give a second lens its own tile بالإنجليزيةShow each lens of a multi-lens camera as its own tile on Live and on your walls.
- Move a camera and turn its light on بالإنجليزيةPan, tilt and zoom a camera, recall its presets, switch its light or microphone, and find out why a control is dimmed.
- Put walls on your Mac displays بالإنجليزيةOn a Mac, arrange your cameras into walls in All Streams and open each wall in its own window on any display.
- Mac menu bar and keyboard shortcuts بالإنجليزيةWhat each SecureEyes menu does on a Mac, and the keys that go with them.
الأحداث والذكاء الاصطناعي
- How on-device events work بالإنجليزيةHow SecureEyes turns motion into a captioned picture in Events on your own device, and what it needs to do it.
- Turn motion detection on or off بالإنجليزيةSwitch motion watching on or off for all cameras or for one camera, and choose how one camera detects motion.
- Browse and delete events بالإنجليزيةFind an event by day, type and hour, open it, and delete one frame, an hour or everything.
- Set up event notifications بالإنجليزيةTurn notifications on, choose which detections and cameras alert you, choose banners or only a count on the app icon, and what to expect when one arrives.
- Snooze a camera's alerts بالإنجليزيةSilence one camera for 15 minutes, an hour or until tomorrow morning. Its events are still recorded, and its alerts come back on their own.
- Choose how long events are kept بالإنجليزيةSet the picture size, how many days events are kept and how much space events and clips may use, for all cameras or one.
المقاطع والتسجيل
- Record a clip from Live بالإنجليزيةRecord video from a camera while you watch it, and find the clip in Clips.
- Record a clip automatically on motion بالإنجليزيةHave chosen cameras save a clip, from a few seconds before the motion, each time they capture an event.
- Play, save and delete clips بالإنجليزيةFind your recordings in Clips, play them, save or share them, delete them, and set how long they are kept.
التوافق
حل المشكلات
- لم يُعثر على الكاميرا أو يتعذر الوصول إليهافحص لا يعثر على شيء وسبب ذلك، وكاميرا على شبكة أخرى، والوصول إلى الشبكة المحلية، وعنوان تغيّر، والرموز التي قد تراها.
- A camera says it is not responding or has no stream بالإنجليزيةWhat each camera tile state means on Live, and the button that fixes it.
- Video won't play or keeps stopping بالإنجليزيةRead the state on the picture, use the button SecureEyes offers, and fix the cause on the camera or in its settings.
- Sign-in rejected with the right password بالإنجليزيةMany cameras keep a separate account for apps. Create it on the camera, update the sign-in in SecureEyes, and wait out a lockout.
- Why is my Events tab empty? بالإنجليزيةEvents fill only when something watches for motion. Turn on Watch for motion, check Detect motion on each camera, and know what Free captures.
- Why is the time in the picture wrong? بالإنجليزيةThe time drawn on a camera's picture comes from the camera's own clock. Events, clips and Hub footage use this device's or the Hub's clock. SecureEyes warns when a camera is 30 seconds or more off, and Standard and Pro set every camera's clock in one press.
- Contact support and report a problem بالإنجليزيةCopy the exact error from a camera, then email support from About. What to send, what to leave out, and what happens when no mail app opens.
- Look up a SecureEyes error code بالإنجليزيةEvery SecureEyes error code, what its title means, and what to do about it.
الخصوصية والمزامنة
- Save or share a snapshot, event or clip بالإنجليزيةNothing goes to Photos by itself. How to take a snapshot, and how to save or share a picture or a clip when you choose to.
- Move your setup to another device بالإنجليزيةCopy your cameras, locations and saved sign-ins to another device with an encrypted code. Standard and Pro.
- Keep your devices in sync with iCloud بالإنجليزيةStandard and Pro keep cameras, locations and shared settings in step across your devices, through your own iCloud account.
- (device name) owns the camera list بالإنجليزيةA device that follows the capture device cannot change cameras. Why the message appears, how to make this device the capture device, and what to do.
- Lock SecureEyes with Face ID, Touch ID or your passcode بالإنجليزيةStandard and Pro can require Face ID, Touch ID or the device passcode before SecureEyes shows your cameras.
الإعدادات
- Find your way around Settings بالإنجليزيةHow to open Settings on iPhone, iPad and Mac, and what each section holds.
- Change the language or theme بالإنجليزيةChoose the language SecureEyes uses and whether it is light or dark, on this device.
- Reset SecureEyes on this device بالإنجليزيةRemove every camera, password, event, clip and setting from this device. Your purchase is kept.
الخطط
- Free, Standard and Pro explained بالإنجليزيةWhat each plan unlocks, exactly as the app enforces it: 3 cameras on Free, 16 on Standard, no limit on Pro.
- Buy a plan or restore a purchase بالإنجليزيةOpen the plan sheet, buy Standard or Pro, bring an earlier purchase to this device, or stop a subscription.
- When your plan changes or a subscription lapses بالإنجليزيةNothing is deleted. What keeps working, what locks, and how to choose which cameras stay live.
- When you reach your plan's camera limit بالإنجليزيةFree covers 3 cameras and Standard 16. What adding past the limit does, and what never happens to cameras you already have.
الـ Hub الخاص بك
- Set up a Hub from the app بالإنجليزيةClaim a new Hub with SecureEyes on a device that has Pro: scan the code on its screen, type it, or claim it from the list of Hubs on your network.
- Add a phone or tablet to your Hub بالإنجليزيةA device that uses the Hub shows a one-time code and the new device scans it. Every paired device is an admin, and any of them can remove another.
- "This device is already paired with that Hub" بالإنجليزيةYou scanned a code for a Hub this device still holds a key for. From SecureEyes 1.2, the app reconnects to that Hub instead of stopping. On an older app, how to pair again.
- Open the Hub's web page, or sign a browser in بالإنجليزيةOpen Hub admin opens the Hub's page on this device, already signed in. Sign in a browser signs another computer in when you scan the code on its screen.
- Watch back footage from your Hub بالإنجليزيةPlay what your Hub recorded for a camera, jump to motion, and save a frame or a clip.
- Watch your cameras away from home بالإنجليزيةWith a Pro Hub, turn on Watch away from home while you are at home. The Hub keeps a line open outward to the SecureEyes relay, sealed end to end, and the app reaches the Hub through it when you are out. A second switch lets a phone turn it on from anywhere.
- Reset your Hub from the app بالإنجليزيةWipe the Hub to new, for a fresh start or a new owner. The app lists what goes before anything happens.
- Hubs on your Pro plan بالإنجليزيةOne Pro purchase activates up to 3 Hubs. See them, and free a seat, on a device that holds the purchase.
- When your Hub is blocked بالإنجليزيةA Hub that has an owner and no valid licence stops serving live view and recording. The app says why, what to do, and the error code.
- When the app cannot reach your Hub بالإنجليزيةWhat the Hub page shows when the Hub does not answer, or when something else answers in its place, and what to do.
- Why this device left its Hub بالإنجليزيةWhen this device's plan is confirmed below Pro, it unpairs from its Hub by itself and says so. Nothing on the Hub is deleted.