アプリのヘルプ
iPhone、iPad、Mac版のSecureEyes。
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はじめに
- 最初のカメラを接続する「追加」を選び、「ネットワークをスキャン」または「IPアドレスで追加」を選びます。SecureEyesは、あなたのネットワーク上でカメラと直接やり取りします。
- iPhoneとiPadでONVIF・RTSPカメラを見るSecureEyesを使えば、自分のWi-Fi経由でIPカメラをiPhoneとiPadで見られます。ONVIFカメラをスキャンするか、アドレスで追加します。アカウント不要、クラウドも不要です。
- MacでRTSP・ONVIFカメラを見るSecureEyesは、自分のネットワーク経由でRTSP・ONVIFカメラをMacで再生します。1台だけでも、最大16台のウォールでも、好きなディスプレイの専用ウインドウに表示できます。
カメラメーカー
- Generic and white-label cameras 英語What SecureEyes does with any ONVIF or RTSP camera, the other brands it knows the stream paths for, and where each tested brand has its own guide.
- HikvisionとHiWatchのカメラカメラでONVIFをオンにしてONVIFユーザーを追加し、SecureEyesに追加します。SecureEyesがHikvisionのカメラで行うことと、私たちがテストした内容をまとめました。
- ReolinkのカメラONVIFをオンにしてカメラのユーザーを追加し、カメラをSecureEyesに追加します。ストリームパス、TrackMixの2つ目のレンズ、私たちがテストした内容をまとめました。
- Dahua、Amcrest、LorexのカメラDahua系のカメラをSecureEyesに追加する方法です。ストリームパス、デュアルレンズの機種の2つのレンズ、カメラ側の音声のスイッチ、私たちがテストした内容をまとめました。
- TP-Link TapoとVIGIのカメラTapoアプリでCamera Accountを作成し、カメラをSecureEyesに追加します。ストリームパス、緑色のちらつきの直し方、私たちがテストした内容をまとめました。
- Hikvision、Reolink、Dahua、TapoのRTSP URLSecureEyesがHikvision、Reolink、Dahua、Amcrest、Lorex、Tapo、Axis、Univiewのカメラに使うRTSPのストリームパスと、それぞれで確認したポートの一覧です。
- メーカーの違うIPカメラを1つのアプリでHikvision、Reolink、Dahua、Tapo、そのほかのONVIF・RTSPカメラを、SecureEyesの1つのウォールに。iPhone、iPad、Macで使え、メーカーごとのアプリは要りません。
カメラ
- Change a camera's name, location or address 英語Open a camera's settings, then rename it, move it to another location, or follow it to a new IP address.
- Update a camera's username and password 英語Change the sign-in SecureEyes uses for a camera after its password changes, or after it was added with the wrong one.
- Choose a camera's stream, or set its stream paths 英語Pick main or sub for one camera, ask the camera again, test known settings, or type its RTSP paths and ports.
- Remove a camera 英語Remove one camera, every camera in a location, or copies of a camera saved twice.
- Restart a camera from SecureEyes 英語Send a reboot to a camera from its settings page when its video stays stuck. The camera is offline for a minute or two while it restarts.
ライブ表示
- Watch your cameras live 英語Find the Live tab on iPhone, iPad and Mac, switch between cameras, and use the controls under the picture.
- Open a camera full screen 英語Watch one camera edge to edge, switch its stream, take a snapshot and move to the next camera.
- Choose the main stream or the substream 英語Set which stream each camera plays, for this view or for good, and the app-wide default.
- Listen to a camera 英語Turn a camera's sound on and off on Live and in full screen, and find out why you hear nothing.
- Take a snapshot and save it to Photos 英語Save a still from a live camera into SecureEyes, then share it or copy it to Photos when you choose.
- Show all your cameras on a wall 英語On iPhone and iPad, open every camera at once in full screen, page through them, and rearrange the tiles.
- Choose a wall layout 英語Pick how many cameras a wall shows at once, and which layouts each plan includes.
- Group cameras into locations 英語Create locations such as home or office, move cameras into them, switch Live between them, and delete a location you no longer need. Cameras in a second place need a Hub there.
- When a location says "Not here" or "Off on this device" 英語With two or more locations, SecureEyes does not open the cameras of a place this device is shown to be away from. You can also switch a location off on one device.
- Give a second lens its own tile 英語Show each lens of a multi-lens camera as its own tile on Live and on your walls.
- Move a camera and turn its light on 英語Pan, tilt and zoom a camera, recall its presets, switch its light or microphone, and find out why a control is dimmed.
- Put walls on your Mac displays 英語On a Mac, arrange your cameras into walls in All Streams and open each wall in its own window on any display.
- Mac menu bar and keyboard shortcuts 英語What each SecureEyes menu does on a Mac, and the keys that go with them.
イベントとAI
- How on-device events work 英語How SecureEyes turns motion into a captioned picture in Events on your own device, and what it needs to do it.
- Turn motion detection on or off 英語Switch motion watching on or off for all cameras or for one camera, and choose how one camera detects motion.
- Browse and delete events 英語Find an event by day, type and hour, open it, and delete one frame, an hour or everything.
- Set up event notifications 英語Turn notifications on, choose which detections and cameras alert you, choose banners or only a count on the app icon, and what to expect when one arrives.
- Snooze a camera's alerts 英語Silence one camera for 15 minutes, an hour or until tomorrow morning. Its events are still recorded, and its alerts come back on their own.
- Choose how long events are kept 英語Set the picture size, how many days events are kept and how much space events and clips may use, for all cameras or one.
クリップと録画
- Record a clip from Live 英語Record video from a camera while you watch it, and find the clip in Clips.
- Record a clip automatically on motion 英語Have chosen cameras save a clip, from a few seconds before the motion, each time they capture an event.
- Play, save and delete clips 英語Find your recordings in Clips, play them, save or share them, delete them, and set how long they are kept.
対応機器
トラブルシューティング
- カメラが見つからない、または接続できないスキャンで何も見つからない場合とその理由、別のネットワークにあるカメラ、ローカルネットワークへのアクセス、変わったアドレス、表示される可能性のあるコードについて説明します。
- A camera says it is not responding or has no stream 英語What each camera tile state means on Live, and the button that fixes it.
- Video won't play or keeps stopping 英語Read the state on the picture, use the button SecureEyes offers, and fix the cause on the camera or in its settings.
- Sign-in rejected with the right password 英語Many cameras keep a separate account for apps. Create it on the camera, update the sign-in in SecureEyes, and wait out a lockout.
- Why is my Events tab empty? 英語Events fill only when something watches for motion. Turn on Watch for motion, check Detect motion on each camera, and know what Free captures.
- Why is the time in the picture wrong? 英語The time drawn on a camera's picture comes from the camera's own clock. Events, clips and Hub footage use this device's or the Hub's clock. SecureEyes warns when a camera is 30 seconds or more off, and Standard and Pro set every camera's clock in one press.
- Contact support and report a problem 英語Copy the exact error from a camera, then email support from About. What to send, what to leave out, and what happens when no mail app opens.
- Look up a SecureEyes error code 英語Every SecureEyes error code, what its title means, and what to do about it.
プライバシーと同期
- Save or share a snapshot, event or clip 英語Nothing goes to Photos by itself. How to take a snapshot, and how to save or share a picture or a clip when you choose to.
- Move your setup to another device 英語Copy your cameras, locations and saved sign-ins to another device with an encrypted code. Standard and Pro.
- Keep your devices in sync with iCloud 英語Standard and Pro keep cameras, locations and shared settings in step across your devices, through your own iCloud account.
- (device name) owns the camera list 英語A device that follows the capture device cannot change cameras. Why the message appears, how to make this device the capture device, and what to do.
- Lock SecureEyes with Face ID, Touch ID or your passcode 英語Standard and Pro can require Face ID, Touch ID or the device passcode before SecureEyes shows your cameras.
設定
- Find your way around Settings 英語How to open Settings on iPhone, iPad and Mac, and what each section holds.
- Change the language or theme 英語Choose the language SecureEyes uses and whether it is light or dark, on this device.
- Reset SecureEyes on this device 英語Remove every camera, password, event, clip and setting from this device. Your purchase is kept.
プラン
- Free, Standard and Pro explained 英語What each plan unlocks, exactly as the app enforces it: 3 cameras on Free, 16 on Standard, no limit on Pro.
- Buy a plan or restore a purchase 英語Open the plan sheet, buy Standard or Pro, bring an earlier purchase to this device, or stop a subscription.
- When your plan changes or a subscription lapses 英語Nothing is deleted. What keeps working, what locks, and how to choose which cameras stay live.
- When you reach your plan's camera limit 英語Free covers 3 cameras and Standard 16. What adding past the limit does, and what never happens to cameras you already have.
お使いのHub
- Set up a Hub from the app 英語Claim a new Hub with SecureEyes on a device that has Pro: scan the code on its screen, type it, or claim it from the list of Hubs on your network.
- Add a phone or tablet to your Hub 英語A device that uses the Hub shows a one-time code and the new device scans it. Every paired device is an admin, and any of them can remove another.
- "This device is already paired with that Hub" 英語You scanned a code for a Hub this device still holds a key for. From SecureEyes 1.2, the app reconnects to that Hub instead of stopping. On an older app, how to pair again.
- Open the Hub's web page, or sign a browser in 英語Open Hub admin opens the Hub's page on this device, already signed in. Sign in a browser signs another computer in when you scan the code on its screen.
- Watch back footage from your Hub 英語Play what your Hub recorded for a camera, jump to motion, and save a frame or a clip.
- Watch your cameras away from home 英語With a Pro Hub, turn on Watch away from home while you are at home. The Hub keeps a line open outward to the SecureEyes relay, sealed end to end, and the app reaches the Hub through it when you are out. A second switch lets a phone turn it on from anywhere.
- Reset your Hub from the app 英語Wipe the Hub to new, for a fresh start or a new owner. The app lists what goes before anything happens.
- Hubs on your Pro plan 英語One Pro purchase activates up to 3 Hubs. See them, and free a seat, on a device that holds the purchase.
- When your Hub is blocked 英語A Hub that has an owner and no valid licence stops serving live view and recording. The app says why, what to do, and the error code.
- When the app cannot reach your Hub 英語What the Hub page shows when the Hub does not answer, or when something else answers in its place, and what to do.
- Why this device left its Hub 英語When this device's plan is confirmed below Pro, it unpairs from its Hub by itself and says so. Nothing on the Hub is deleted.