앱 도움말
iPhone, iPad, Mac용 SecureEyes.
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시작하기
- 첫 카메라 연결하기추가를 선택한 다음 네트워크 스캔 또는 IP 주소로 추가를 선택합니다. SecureEyes는 내 네트워크에서 카메라와 직접 통신합니다.
- iPhone과 iPad에서 ONVIF·RTSP 카메라 보기SecureEyes로 내 Wi-Fi를 통해 iPhone과 iPad에서 IP 카메라를 보세요. ONVIF 카메라를 스캔하거나 주소로 추가합니다. 계정도, 클라우드도 필요 없습니다.
- Mac에서 RTSP·ONVIF 카메라 보기SecureEyes는 내 네트워크를 통해 Mac에서 RTSP·ONVIF 카메라를 재생합니다. 카메라 한 대를 보거나, 최대 16대를 담은 비디오월을 어느 디스플레이에서나 별도 창으로 띄울 수 있습니다.
카메라 브랜드
- Generic and white-label cameras 영어What SecureEyes does with any ONVIF or RTSP camera, the other brands it knows the stream paths for, and where each tested brand has its own guide.
- Hikvision 및 HiWatch 카메라카메라에서 ONVIF를 켜고 ONVIF 사용자를 추가한 다음 SecureEyes에 추가합니다. SecureEyes가 Hikvision 카메라로 하는 일과 테스트한 내용을 정리했습니다.
- Reolink 카메라ONVIF를 켜고 카메라 사용자를 추가한 다음 SecureEyes에 카메라를 추가합니다. 스트림 경로, TrackMix의 두 번째 렌즈, 테스트한 내용을 정리했습니다.
- Dahua, Amcrest, Lorex 카메라Dahua 계열 카메라를 SecureEyes에 추가하는 방법입니다. 스트림 경로, 듀얼 렌즈 모델의 두 렌즈, 카메라의 오디오 스위치, 테스트한 내용을 정리했습니다.
- TP-Link Tapo 및 VIGI 카메라Tapo 앱에서 카메라 계정(Camera Account)을 만든 다음 SecureEyes에 카메라를 추가합니다. 스트림 경로, 초록색 깜박임 해결 방법, 테스트한 내용을 정리했습니다.
- Hikvision, Reolink, Dahua, Tapo의 RTSP URLSecureEyes가 Hikvision, Reolink, Dahua, Amcrest, Lorex, Tapo, Axis, Uniview 카메라에 사용하는 RTSP 스트림 경로와, 카메라마다 확인한 포트를 정리했습니다.
- 브랜드가 다른 IP 카메라를 앱 하나로Hikvision, Reolink, Dahua, Tapo를 비롯한 모든 ONVIF·RTSP 카메라를 SecureEyes의 비디오월 하나에서 봅니다. iPhone, iPad, Mac에서 브랜드별 앱 없이 사용할 수 있습니다.
카메라
- Change a camera's name, location or address 영어Open a camera's settings, then rename it, move it to another location, or follow it to a new IP address.
- Update a camera's username and password 영어Change the sign-in SecureEyes uses for a camera after its password changes, or after it was added with the wrong one.
- Choose a camera's stream, or set its stream paths 영어Pick main or sub for one camera, ask the camera again, test known settings, or type its RTSP paths and ports.
- Remove a camera 영어Remove one camera, every camera in a location, or copies of a camera saved twice.
- Restart a camera from SecureEyes 영어Send a reboot to a camera from its settings page when its video stays stuck. The camera is offline for a minute or two while it restarts.
라이브 보기
- Watch your cameras live 영어Find the Live tab on iPhone, iPad and Mac, switch between cameras, and use the controls under the picture.
- Open a camera full screen 영어Watch one camera edge to edge, switch its stream, take a snapshot and move to the next camera.
- Choose the main stream or the substream 영어Set which stream each camera plays, for this view or for good, and the app-wide default.
- Listen to a camera 영어Turn a camera's sound on and off on Live and in full screen, and find out why you hear nothing.
- Take a snapshot and save it to Photos 영어Save a still from a live camera into SecureEyes, then share it or copy it to Photos when you choose.
- Show all your cameras on a wall 영어On iPhone and iPad, open every camera at once in full screen, page through them, and rearrange the tiles.
- Choose a wall layout 영어Pick how many cameras a wall shows at once, and which layouts each plan includes.
- Group cameras into locations 영어Create locations such as home or office, move cameras into them, switch Live between them, and delete a location you no longer need. Cameras in a second place need a Hub there.
- When a location says "Not here" or "Off on this device" 영어With two or more locations, SecureEyes does not open the cameras of a place this device is shown to be away from. You can also switch a location off on one device.
- Give a second lens its own tile 영어Show each lens of a multi-lens camera as its own tile on Live and on your walls.
- Move a camera and turn its light on 영어Pan, tilt and zoom a camera, recall its presets, switch its light or microphone, and find out why a control is dimmed.
- Put walls on your Mac displays 영어On a Mac, arrange your cameras into walls in All Streams and open each wall in its own window on any display.
- Mac menu bar and keyboard shortcuts 영어What each SecureEyes menu does on a Mac, and the keys that go with them.
이벤트 및 AI
- How on-device events work 영어How SecureEyes turns motion into a captioned picture in Events on your own device, and what it needs to do it.
- Turn motion detection on or off 영어Switch motion watching on or off for all cameras or for one camera, and choose how one camera detects motion.
- Browse and delete events 영어Find an event by day, type and hour, open it, and delete one frame, an hour or everything.
- Set up event notifications 영어Turn notifications on, choose which detections and cameras alert you, choose banners or only a count on the app icon, and what to expect when one arrives.
- Snooze a camera's alerts 영어Silence one camera for 15 minutes, an hour or until tomorrow morning. Its events are still recorded, and its alerts come back on their own.
- Choose how long events are kept 영어Set the picture size, how many days events are kept and how much space events and clips may use, for all cameras or one.
클립 및 녹화
- Record a clip from Live 영어Record video from a camera while you watch it, and find the clip in Clips.
- Record a clip automatically on motion 영어Have chosen cameras save a clip, from a few seconds before the motion, each time they capture an event.
- Play, save and delete clips 영어Find your recordings in Clips, play them, save or share them, delete them, and set how long they are kept.
호환성
문제 해결
- 카메라를 찾을 수 없거나 연결할 수 없을 때스캔에서 아무것도 찾지 못하는 이유, 다른 네트워크에 있는 카메라, 로컬 네트워크 접근, 바뀐 주소, 그리고 표시될 수 있는 오류 코드를 다룹니다.
- A camera says it is not responding or has no stream 영어What each camera tile state means on Live, and the button that fixes it.
- Video won't play or keeps stopping 영어Read the state on the picture, use the button SecureEyes offers, and fix the cause on the camera or in its settings.
- Sign-in rejected with the right password 영어Many cameras keep a separate account for apps. Create it on the camera, update the sign-in in SecureEyes, and wait out a lockout.
- Why is my Events tab empty? 영어Events fill only when something watches for motion. Turn on Watch for motion, check Detect motion on each camera, and know what Free captures.
- Why is the time in the picture wrong? 영어The time drawn on a camera's picture comes from the camera's own clock. Events, clips and Hub footage use this device's or the Hub's clock. SecureEyes warns when a camera is 30 seconds or more off, and Standard and Pro set every camera's clock in one press.
- Contact support and report a problem 영어Copy the exact error from a camera, then email support from About. What to send, what to leave out, and what happens when no mail app opens.
- Look up a SecureEyes error code 영어Every SecureEyes error code, what its title means, and what to do about it.
개인정보 보호 및 동기화
- Save or share a snapshot, event or clip 영어Nothing goes to Photos by itself. How to take a snapshot, and how to save or share a picture or a clip when you choose to.
- Move your setup to another device 영어Copy your cameras, locations and saved sign-ins to another device with an encrypted code. Standard and Pro.
- Keep your devices in sync with iCloud 영어Standard and Pro keep cameras, locations and shared settings in step across your devices, through your own iCloud account.
- (device name) owns the camera list 영어A device that follows the capture device cannot change cameras. Why the message appears, how to make this device the capture device, and what to do.
- Lock SecureEyes with Face ID, Touch ID or your passcode 영어Standard and Pro can require Face ID, Touch ID or the device passcode before SecureEyes shows your cameras.
설정
- Find your way around Settings 영어How to open Settings on iPhone, iPad and Mac, and what each section holds.
- Change the language or theme 영어Choose the language SecureEyes uses and whether it is light or dark, on this device.
- Reset SecureEyes on this device 영어Remove every camera, password, event, clip and setting from this device. Your purchase is kept.
요금제
- Free, Standard and Pro explained 영어What each plan unlocks, exactly as the app enforces it: 3 cameras on Free, 16 on Standard, no limit on Pro.
- Buy a plan or restore a purchase 영어Open the plan sheet, buy Standard or Pro, bring an earlier purchase to this device, or stop a subscription.
- When your plan changes or a subscription lapses 영어Nothing is deleted. What keeps working, what locks, and how to choose which cameras stay live.
- When you reach your plan's camera limit 영어Free covers 3 cameras and Standard 16. What adding past the limit does, and what never happens to cameras you already have.
내 Hub
- Set up a Hub from the app 영어Claim a new Hub with SecureEyes on a device that has Pro: scan the code on its screen, type it, or claim it from the list of Hubs on your network.
- Add a phone or tablet to your Hub 영어A device that uses the Hub shows a one-time code and the new device scans it. Every paired device is an admin, and any of them can remove another.
- "This device is already paired with that Hub" 영어You scanned a code for a Hub this device still holds a key for. From SecureEyes 1.2, the app reconnects to that Hub instead of stopping. On an older app, how to pair again.
- Open the Hub's web page, or sign a browser in 영어Open Hub admin opens the Hub's page on this device, already signed in. Sign in a browser signs another computer in when you scan the code on its screen.
- Watch back footage from your Hub 영어Play what your Hub recorded for a camera, jump to motion, and save a frame or a clip.
- Watch your cameras away from home 영어With a Pro Hub, turn on Watch away from home while you are at home. The Hub keeps a line open outward to the SecureEyes relay, sealed end to end, and the app reaches the Hub through it when you are out. A second switch lets a phone turn it on from anywhere.
- Reset your Hub from the app 영어Wipe the Hub to new, for a fresh start or a new owner. The app lists what goes before anything happens.
- Hubs on your Pro plan 영어One Pro purchase activates up to 3 Hubs. See them, and free a seat, on a device that holds the purchase.
- When your Hub is blocked 영어A Hub that has an owner and no valid licence stops serving live view and recording. The app says why, what to do, and the error code.
- When the app cannot reach your Hub 영어What the Hub page shows when the Hub does not answer, or when something else answers in its place, and what to do.
- Why this device left its Hub 영어When this device's plan is confirmed below Pro, it unpairs from its Hub by itself and says so. Nothing on the Hub is deleted.