App 帮助
iPhone、iPad 和 Mac 上的 SecureEyes。
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入门
- 连接你的第一个摄像头要添加摄像头，请选择“添加”，然后选择“扫描网络”或“通过 IP 地址添加”。SecureEyes 会在你自己的网络上直接与摄像头通信，无需 SecureEyes 账户。
- 在 iPhone 和 iPad 上查看 ONVIF 和 RTSP 摄像头用 SecureEyes 通过你自己的 Wi-Fi 在 iPhone 和 iPad 上观看 IP 摄像头。可以扫描 ONVIF 摄像头，也可以通过地址添加。无需账户，无需云服务。
- 在 Mac 上查看 RTSP 和 ONVIF 摄像头SecureEyes 通过你自己的网络在 Mac 上播放 RTSP 和 ONVIF 摄像头：可以看单个摄像头，也可以在任意显示器上用独立窗口打开最多 16 个摄像头的视频墙。
摄像头品牌
- Generic and white-label cameras 英文What SecureEyes does with any ONVIF or RTSP camera, the other brands it knows the stream paths for, and where each tested brand has its own guide.
- Hikvision 和 HiWatch 摄像头在摄像头上开启 ONVIF 并添加一个 ONVIF 用户，然后把它添加到 SecureEyes。本文还介绍 SecureEyes 如何处理 Hikvision 的摄像头，以及我们测试过哪些内容。
- Reolink 摄像头开启 ONVIF 并添加一个摄像头用户，然后把摄像头添加到 SecureEyes。本文还介绍视频流路径、TrackMix 的第二个镜头，以及我们测试过哪些内容。
- Dahua、Amcrest 和 Lorex 摄像头如何把 Dahua、Amcrest 或 Lorex 等 Dahua 系列摄像头添加到 SecureEyes：视频流路径、双镜头型号的两个镜头、摄像头上的音频开关，以及我们测试过哪些内容。
- TP-Link Tapo 和 VIGI 摄像头在 Tapo App 中创建 Camera Account，然后把摄像头添加到 SecureEyes。本文还介绍视频流路径、绿屏闪烁的解决方法，以及我们测试过哪些内容。
- Hikvision、Reolink、Dahua 和 Tapo 的 RTSP 地址SecureEyes 为 Hikvision、Reolink、Dahua、Amcrest、Lorex、Tapo、Axis 和 Uniview 摄像头使用的 RTSP 视频流路径，以及我们在每款摄像头上发现的端口。
- 一个 App 查看不同品牌的 IP 摄像头在 iPhone、iPad 和 Mac 上用 SecureEyes 把 Hikvision、Reolink、Dahua、Tapo 和其他任何 ONVIF 或 RTSP 摄像头放在同一面视频墙上，不用为每个品牌各装一个 App。
摄像头
- Change a camera's name, location or address 英文Open a camera's settings, then rename it, move it to another location, or follow it to a new IP address.
- Update a camera's username and password 英文Change the sign-in SecureEyes uses for a camera after its password changes, or after it was added with the wrong one.
- Choose a camera's stream, or set its stream paths 英文Pick main or sub for one camera, ask the camera again, test known settings, or type its RTSP paths and ports.
- Remove a camera 英文Remove one camera, every camera in a location, or copies of a camera saved twice.
- Restart a camera from SecureEyes 英文Send a reboot to a camera from its settings page when its video stays stuck. The camera is offline for a minute or two while it restarts.
实时画面
- Watch your cameras live 英文Find the Live tab on iPhone, iPad and Mac, switch between cameras, and use the controls under the picture.
- Open a camera full screen 英文Watch one camera edge to edge, switch its stream, take a snapshot and move to the next camera.
- Choose the main stream or the substream 英文Set which stream each camera plays, for this view or for good, and the app-wide default.
- Listen to a camera 英文Turn a camera's sound on and off on Live and in full screen, and find out why you hear nothing.
- Take a snapshot and save it to Photos 英文Save a still from a live camera into SecureEyes, then share it or copy it to Photos when you choose.
- Show all your cameras on a wall 英文On iPhone and iPad, open every camera at once in full screen, page through them, and rearrange the tiles.
- Choose a wall layout 英文Pick how many cameras a wall shows at once, and which layouts each plan includes.
- Group cameras into locations 英文Create locations such as home or office, move cameras into them, switch Live between them, and delete a location you no longer need. Cameras in a second place need a Hub there.
- When a location says "Not here" or "Off on this device" 英文With two or more locations, SecureEyes does not open the cameras of a place this device is shown to be away from. You can also switch a location off on one device.
- Give a second lens its own tile 英文Show each lens of a multi-lens camera as its own tile on Live and on your walls.
- Move a camera and turn its light on 英文Pan, tilt and zoom a camera, recall its presets, switch its light or microphone, and find out why a control is dimmed.
- Put walls on your Mac displays 英文On a Mac, arrange your cameras into walls in All Streams and open each wall in its own window on any display.
- Mac menu bar and keyboard shortcuts 英文What each SecureEyes menu does on a Mac, and the keys that go with them.
事件与 AI
- How on-device events work 英文How SecureEyes turns motion into a captioned picture in Events on your own device, and what it needs to do it.
- Turn motion detection on or off 英文Switch motion watching on or off for all cameras or for one camera, and choose how one camera detects motion.
- Browse and delete events 英文Find an event by day, type and hour, open it, and delete one frame, an hour or everything.
- Set up event notifications 英文Turn notifications on, choose which detections and cameras alert you, choose banners or only a count on the app icon, and what to expect when one arrives.
- Snooze a camera's alerts 英文Silence one camera for 15 minutes, an hour or until tomorrow morning. Its events are still recorded, and its alerts come back on their own.
- Choose how long events are kept 英文Set the picture size, how many days events are kept and how much space events and clips may use, for all cameras or one.
片段与录制
- Record a clip from Live 英文Record video from a camera while you watch it, and find the clip in Clips.
- Record a clip automatically on motion 英文Have chosen cameras save a clip, from a few seconds before the motion, each time they capture an event.
- Play, save and delete clips 英文Find your recordings in Clips, play them, save or share them, delete them, and set how long they are kept.
兼容性
故障排除
- 找不到摄像头或无法连接找不到摄像头时请看本文：扫描什么都没找到时可能是什么原因，摄像头位于其他网络时怎么添加，如何检查本地网络访问权限，摄像头的地址变了怎么办，以及你可能看到的错误代码。
- A camera says it is not responding or has no stream 英文What each camera tile state means on Live, and the button that fixes it.
- Video won't play or keeps stopping 英文Read the state on the picture, use the button SecureEyes offers, and fix the cause on the camera or in its settings.
- Sign-in rejected with the right password 英文Many cameras keep a separate account for apps. Create it on the camera, update the sign-in in SecureEyes, and wait out a lockout.
- Why is my Events tab empty? 英文Events fill only when something watches for motion. Turn on Watch for motion, check Detect motion on each camera, and know what Free captures.
- Why is the time in the picture wrong? 英文The time drawn on a camera's picture comes from the camera's own clock. Events, clips and Hub footage use this device's or the Hub's clock. SecureEyes warns when a camera is 30 seconds or more off, and Standard and Pro set every camera's clock in one press.
- Contact support and report a problem 英文Copy the exact error from a camera, then email support from About. What to send, what to leave out, and what happens when no mail app opens.
- Look up a SecureEyes error code 英文Every SecureEyes error code, what its title means, and what to do about it.
隐私与同步
- Save or share a snapshot, event or clip 英文Nothing goes to Photos by itself. How to take a snapshot, and how to save or share a picture or a clip when you choose to.
- Move your setup to another device 英文Copy your cameras, locations and saved sign-ins to another device with an encrypted code. Standard and Pro.
- Keep your devices in sync with iCloud 英文Standard and Pro keep cameras, locations and shared settings in step across your devices, through your own iCloud account.
- (device name) owns the camera list 英文A device that follows the capture device cannot change cameras. Why the message appears, how to make this device the capture device, and what to do.
- Lock SecureEyes with Face ID, Touch ID or your passcode 英文Standard and Pro can require Face ID, Touch ID or the device passcode before SecureEyes shows your cameras.
设置
- Find your way around Settings 英文How to open Settings on iPhone, iPad and Mac, and what each section holds.
- Change the language or theme 英文Choose the language SecureEyes uses and whether it is light or dark, on this device.
- Reset SecureEyes on this device 英文Remove every camera, password, event, clip and setting from this device. Your purchase is kept.
方案
- Free, Standard and Pro explained 英文What each plan unlocks, exactly as the app enforces it: 3 cameras on Free, 16 on Standard, no limit on Pro.
- Buy a plan or restore a purchase 英文Open the plan sheet, buy Standard or Pro, bring an earlier purchase to this device, or stop a subscription.
- When your plan changes or a subscription lapses 英文Nothing is deleted. What keeps working, what locks, and how to choose which cameras stay live.
- When you reach your plan's camera limit 英文Free covers 3 cameras and Standard 16. What adding past the limit does, and what never happens to cameras you already have.
你的 Hub
- Set up a Hub from the app 英文Claim a new Hub with SecureEyes on a device that has Pro: scan the code on its screen, type it, or claim it from the list of Hubs on your network.
- Add a phone or tablet to your Hub 英文A device that uses the Hub shows a one-time code and the new device scans it. Every paired device is an admin, and any of them can remove another.
- "This device is already paired with that Hub" 英文You scanned a code for a Hub this device still holds a key for. From SecureEyes 1.2, the app reconnects to that Hub instead of stopping. On an older app, how to pair again.
- Open the Hub's web page, or sign a browser in 英文Open Hub admin opens the Hub's page on this device, already signed in. Sign in a browser signs another computer in when you scan the code on its screen.
- Watch back footage from your Hub 英文Play what your Hub recorded for a camera, jump to motion, and save a frame or a clip.
- Watch your cameras away from home 英文With a Pro Hub, turn on Watch away from home while you are at home. The Hub keeps a line open outward to the SecureEyes relay, sealed end to end, and the app reaches the Hub through it when you are out. A second switch lets a phone turn it on from anywhere.
- Reset your Hub from the app 英文Wipe the Hub to new, for a fresh start or a new owner. The app lists what goes before anything happens.
- Hubs on your Pro plan 英文One Pro purchase activates up to 3 Hubs. See them, and free a seat, on a device that holds the purchase.
- When your Hub is blocked 英文A Hub that has an owner and no valid licence stops serving live view and recording. The app says why, what to do, and the error code.
- When the app cannot reach your Hub 英文What the Hub page shows when the Hub does not answer, or when something else answers in its place, and what to do.
- Why this device left its Hub 英文When this device's plan is confirmed below Pro, it unpairs from its Hub by itself and says so. Nothing on the Hub is deleted.